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Events

CE + CX = A Winning Formula
Events, Videos

CE + CX = A Winning Formula

November 8, 2020

In October, 2019, Sherif Mityas, TGI Fridays’ Chief Experience Officer, Darshan Gad, Neiman Marcus’ VP of Marketing and Customer Innovation…

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Events, Videos

Customer Engagement – From Conception to Industry Leadership

October 9, 2018

In October, 2017, Bob Crandall, former CEO of American Airlines, joined Doug Parker, current CEO of American Airlines, and Hal…

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Events, Videos

Introducing the Brierley Institute for Customer Engagement

October 9, 2018

On September 14, 2016, SMU announced the nation’s first academic Institute devoted to Customer Engagement, offering MBA students majoring in…

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