This event featured executives from three leading consumer-focused organizations discussing the significant business impact of pandemic-driven changes in customer engagement…
Events
CE + CX = A Winning Formula
November 8, 2020This event brought together leading retail executives for a thought-provoking discussion focused on the strategic intersection of customer engagement and…
Customer Engagement in a World of Disruption
November 6, 2018This event featured a dynamic panel discussion on “Customer Engagement in a World of Disruption.” Three C-level executives joined Hal…
Customer Engagement – From Conception to Industry Leadership
October 25, 2017In October 2017, the Brierley Institute hosted a discussion featuring Bob Crandall, former CEO of American Airlines, and Doug Parker,…
Introducing the Brierley Institute for Customer Engagement
September 14, 2016On September 14, 2016, announced a significant milestone by establishing the nation’s first academic institute devoted to Customer Engagement. This…