In this session, Hal Brierley recaps the evolution of customer engagement and shares his vision for the future, including the…
Engagement
Customer Engagement – From Conception to Industry Leadership
October 25, 2017In October 2017, the Brierley Institute hosted a discussion featuring Bob Crandall, former CEO of American Airlines, and Doug Parker,…
Introducing the Brierley Institute for Customer Engagement
September 14, 2016On September 14, 2016, announced a significant milestone by establishing the nation’s first academic institute devoted to Customer Engagement. This…