Classwork

Class 3: Incentives

November 9, 2018

A neighborhood deli’s simple punch card system, a successful program that couldn’t save Blockbuster, and the highly-personalized daily offers from…

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Classwork

Class 2: Programs

November 5, 2018

Last week, after Harvard Business School professor John Deighton taught the Hilton HHonors case, our discussion on programs ranged from…

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