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Classwork

Introduction to Customer Engagement and Loyalty Management

October 9, 2018

Our fundamentals class is for first and second year MBA students covering the history of customer engagement, and how to design, measure and manage Customer Relationship programs.

BICE-CLASSWORK TEASE V03 HMB 2018-1022
Click the image above for a preview of class materials.

 

 

Related Posts

  • Class 7: Program Operations
  • Class 6: Program Economics
  • Class 5: Program Design
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